Remote Healthcare Customer Support Specialist

VXI Global Solutions; United States; Remote; USD 19,286 - 27,552; Full time

Benefits offered by this job

Equipment provided

Health insurance

Cell phone stipend

Referral program

Paid training

Career growth

Work-from-home convenience

Inclusive culture

Job summary

VXI Global Solutions is seeking a Customer Service Associate – Healthcare to support patients and prescribers remotely. You will handle inbound and outbound calls, schedule deliveries, resolve billing and insurance questions, and explain patient benefits clearly while maintaining high empathy and accuracy.

You will join a remote, fast-paced contact center with paid training, performance goals, and opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service (call center experience a plus).
• Proficiency in Microsoft Office Suite; ability to navigate multiple systems.

Responsibilities

• Provide top-tier support to patients and prescribers via phone or web channels.
• Address inquiries including scheduling deliveries, billing/insurance issues, and explaining benefits.
• Collaborate with internal teams to resolve patient concerns quickly.

Skills

Customer service experience

MS Office

Verbal & written communication

Time management

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

CRM systems

Job description

VXI Global Solutions is seeking a Customer Service Associate – Healthcare to support patients and prescribers remotely. You will handle inbound and outbound calls, schedule deliveries, resolve billing and insurance questions, and explain patient benefits clearly while maintaining high empathy and accuracy.

You will join a remote, fast-paced contact center with paid training, performance goals, and opportunities for career growth.