Remote Health Plan Support Specialist

VXI Global Solutions; Oklahoma City (OK); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Career growth

Inclusive workplace

Cell phone stipend

Referral program

Job summary

VXI Global Solutions in the United States is seeking a Healthcare Call Center Representative to support members, providers, and patients with benefits and services.

You will navigate CRM and EMR/EHR systems, document interactions, and coordinate with teams to resolve issues while upholding privacy requirements.

This remote role offers competitive pay, comprehensive benefits, and opportunities for career growth within the organization.

Qualifications

• Minimum two years of customer service or healthcare member interaction.
• Call center experience or health insurance background preferred.
• Strong written and verbal communication skills.
• Ability to analyze issues and coordinate solutions.

Responsibilities

• Handle inquiries from members, providers, and patients with HIPAA compliance.
• Document interactions and follow established procedures.
• Explain plan benefits, provider networks, and coverage policies.
• Utilize CRM/EMR/ticketing systems to resolve inquiries and document outcomes.
• Monitor and contribute to call center KPIs.

Skills

Communication skills

Analytical problem-solving

Concise responses

Critical thinking

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM

EMR/EHR

Ticketing systems

Job description

VXI Global Solutions in the United States is seeking a Healthcare Call Center Representative to support members, providers, and patients with benefits and services.

You will navigate CRM and EMR/EHR systems, document interactions, and coordinate with teams to resolve issues while upholding privacy requirements.

This remote role offers competitive pay, comprehensive benefits, and opportunities for career growth within the organization.