Remote Healthcare Call Center Agent — Member Support

VXI Global Solutions; Richmond (VA); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health insurance benefits

Career growth opportunities

Inclusive workplace

Cell phone benefits

Job summary

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients remotely. You will answer inquiries, document interactions, and explain plan benefits while upholding HIPAA and privacy standards.

Ideal candidates have at least two years in healthcare or customer service, strong communication and problem-solving skills, and proficiency with CRM/EMR systems. This remote role offers competitive pay and benefits with opportunities for growth.

Qualifications

• Minimum of two years of customer service or healthcare member-interaction experience.
• Call center experience and/or health insurance industry experience preferred.
• High School Diploma or GED required.

Responsibilities

• Handle inquiries in Member Services, Medicare and Billing with professional documentation.
• Maintain HIPAA compliance and protect PHI across all interactions.
• Resolve issues, document interactions, and escalate when needed.
• Meet contact center KPIs such as call handling and first contact resolution.
• Use CRM, EMR/EHR and ticketing tools to support members.

Skills

Communication skills

Analytical thinking

Typing speed 35 wpm

Problem solving

Concise responses

Education

High School Diploma or GED

Tools

CRM

EMR/EHR

Ticketing systems

Job description

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients remotely. You will answer inquiries, document interactions, and explain plan benefits while upholding HIPAA and privacy standards.

Ideal candidates have at least two years in healthcare or customer service, strong communication and problem-solving skills, and proficiency with CRM/EMR systems. This remote role offers competitive pay and benefits with opportunities for growth.