Remote Healthcare Support Specialist

VXI Global Solutions; Boise (ID); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Health insurance (medical, dental, and

Vision plans)

Work from home

Career growth

Inclusive workplace

Cell phone benefits

Referral program

Job summary

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients with benefit information and billing inquiries. You will document interactions, resolve issues, and ensure compliance while delivering exceptional service in a remote setting.

Ideal candidates have 2+ years in customer service or healthcare calls, strong communication skills, and ability to use multiple health IT systems.

Qualifications

• Two years of customer service or healthcare member interaction experience.
• Call center experience and/or health insurance industry experience preferred.
• Strong written and spoken communication abilities; able to explain complex terms clearly.

Responsibilities

• Manage inquiries across Member Services, Medicare, and Billing.
• Represent client professionally by addressing and documenting all queries, including complex calls.
• Uphold the company’s standards for extraordinary customer relations and compliance.
• Analyze issues and coordinate service recovery; document interactions per procedures.
• Demonstrate familiarity with health insurance terminology and coverage policies.
• Navigate multiple systems (CRM, EMR/EHR, ticketing) to assist callers effectively.
• Meet KPIs such as first call resolution and member retention.
• Uphold HIPAA privacy and data security during all interactions.

Skills

Communication skills

Analytical thinking

Conciseness

Critical thinking

Typing 35 WPM

Education

High School Diploma or GED

Job description

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients with benefit information and billing inquiries. You will document interactions, resolve issues, and ensure compliance while delivering exceptional service in a remote setting.

Ideal candidates have 2+ years in customer service or healthcare calls, strong communication skills, and ability to use multiple health IT systems.