Remote Healthcare Member Support Specialist

VXI Global Solutions; Harrisburg (Dauphin County); À distance; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health benefits

Remote work

Career growth

Inclusive workplace

Referral program

Résumé du poste

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients, ensuring clear information and compliant service.

The role requires at least two years in customer service or healthcare, call center experience preferred, and a HS diploma. You will use CRM/EMR tools, uphold HIPAA/privacy, and strive for first-call resolution while delivering empathetic service.

Qualifications

• 2+ years of customer service or healthcare member interaction experience.
• Call center experience and/or health insurance industry experience preferred.
• High School Diploma or GED required.

Responsabilités

• Handle inquiries in Member Services, Medicare, and Billing.
• Document queries and resolve with proper documentation and follow-up.

Connaissances

Outstanding written and verbal comms

Analytical and problem-solving

Concise responses

Critical thinking

Typing 35 WPM

Formation

High School Diploma or GED

Description du poste

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients, ensuring clear information and compliant service.

The role requires at least two years in customer service or healthcare, call center experience preferred, and a HS diploma. You will use CRM/EMR tools, uphold HIPAA/privacy, and strive for first-call resolution while delivering empathetic service.