Remote Healthcare Member Support Specialist

VXI Global Solutions; Columbia (SC); Remote; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Remote work

Zusammenfassung

VXI Global Solutions seeks a Healthcare Call Center Representative to support members, providers, and patients with Medicare, billing and plan benefits. You will document interactions, navigate EMR/EHR and ticketing tools, and strive for high customer satisfaction.

Two years of customer service or healthcare experience is required, with a high school diploma. The role is remote with competitive pay and comprehensive benefits, including health coverage.

Qualifikationen

• Minimum of two years of customer service or healthcare member interaction experience.
• Previous call center experience and/or health insurance industry exposure preferred.
• Ability to follow HIPAA privacy and security requirements.

Aufgaben

• Handle inquiries from members, providers, and patients in areas like Member Services, Medicare and Billing.
• Document interactions accurately and use multiple systems to assist callers.
• Explain plan benefits, networks, and coverage policies in clear terms.
• Meet performance KPIs for call handling, first call resolution, and member retention.
• Maintain privacy and comply with compliance standards and Code of Conduct.

Kenntnisse

Customer service

Healthcare experience

HIPAA compliance

Communication skills

Typing 35 WPM

Ausbildung

High School Diploma or GED

Tools

CRM systems

EMR/EHR

Ticketing platforms

Jobbeschreibung

VXI Global Solutions seeks a Healthcare Call Center Representative to support members, providers, and patients with Medicare, billing and plan benefits. You will document interactions, navigate EMR/EHR and ticketing tools, and strive for high customer satisfaction.

Two years of customer service or healthcare experience is required, with a high school diploma. The role is remote with competitive pay and comprehensive benefits, including health coverage.