Remote Health Insurance Support Specialist

VXI Global Solutions; Austin (TX); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Full health benefits

Career growth opportunities

Inclusive workplace

Referral program

Job summary

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients with their health plan information. You will handle inquiries in Member Services, Medicare, and Billing, and document interactions with accuracy.

This remote, home-based role emphasizes HIPAA compliance, privacy, and high-quality service, with access to comprehensive benefits and opportunities for growth as you build trust with customers.

Qualifications

• Minimum of two years in customer service or healthcare member interaction.
• Experience in call centers and/or health insurance preferred.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems while assisting callers.

Responsibilities

• Handle inquiries in Member Services, Medicare, and Billing.
• Document interactions and resolve member questions.
• Explain plan benefits and network policies.
• Meet call center KPIs and maintain data accuracy.

Skills

Communication skills

Analytical thinking

Problem-solving

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

EMR/EHR

Ticketing platforms

Job description

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients with their health plan information. You will handle inquiries in Member Services, Medicare, and Billing, and document interactions with accuracy.

This remote, home-based role emphasizes HIPAA compliance, privacy, and high-quality service, with access to comprehensive benefits and opportunities for growth as you build trust with customers.