Remote Healthcare Support Specialist

Teleperformance USA; New Mexico; À distance; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Employee assistance programs

Résumé du poste

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on professional service and rapid resolution.

The role supports a high-velocity environment with a strong emphasis on customer experience, including escalation where needed and performance-driven collaboration across teams. Remote-work readiness is required, with flexible shifts and a commitment to service excellence.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Connect with customers via phone/email/chat and/or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Typing 25 wpm

Customer service

Windows OS knowledge

Communication skills

Fast learner

Formation

High School Diploma or equivalent

College degree preferred

Description du poste

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on professional service and rapid resolution.

The role supports a high-velocity environment with a strong emphasis on customer experience, including escalation where needed and performance-driven collaboration across teams. Remote-work readiness is required, with flexible shifts and a commitment to service excellence.