Remote Healthcare Customer Support Specialist

Teleperformance USA; Illinois; Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism across phone, email, chat, and social media. You will resolve issues to ensure a seamless customer experience in a high-velocity environment, supporting a diverse client base nationwide.

The role emphasizes empathy, accuracy, and multi-channel responsiveness, with a focus on timely problem solving, documentation, and

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism across phone, email, chat, and social media. You will resolve issues to ensure a seamless customer experience in a high-velocity environment, supporting a diverse client base nationwide.

The role emphasizes empathy, accuracy, and multi-channel responsiveness, with a focus on timely problem solving, documentation, and