Remote Healthcare Support Specialist

Teleperformance USA; Kentucky; Remote; USD 19,000 - 28,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve inquiries and ensure a seamless, positive customer experience.

Currently, residents of KY and other eligible states can apply. The role requires at least 6 months of customer service experience, 18+ years old, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

6 months customer service experience

Type at least 25 words per minute

Windows-based systems familiarity

18 years or older

Desktop computer basics

Customer service and/or sales exp

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve inquiries and ensure a seamless, positive customer experience.

Currently, residents of KY and other eligible states can apply. The role requires at least 6 months of customer service experience, 18+ years old, and comfort with Windows-based systems.