Remote Healthcare Customer Support Specialist

Teleperformance USA; Oklahoma; À distance; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health benefits

Mental health resources

401(K) plan

Life insurance

FSA plans

Retailer discounts

Résumé du poste

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses a suite of web-based tools to resolve inquiries for a seamless customer experience in a fast-paced environment.

The position requires a High School diploma, at least 6 months of customer service, and the ability to type 25+ wpm.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based software.
• Customer service or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Customer service

Typing speed 25 wpm

Windows proficiency

Communication skills

Problem solving

Multitasking

Formation

High School Diploma or equivalent

College degree preferred

Outils

Windows OS

Description du poste

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses a suite of web-based tools to resolve inquiries for a seamless customer experience in a fast-paced environment.

The position requires a High School diploma, at least 6 months of customer service, and the ability to type 25+ wpm.