Remote Healthcare Support Specialist

Teleperformance USA; Mississippi; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as a primary contact for clients, handling inbound/outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires strong communication, 6 months of customer service experience, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows knowledge

Strong communication

Customer service experience

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as a primary contact for clients, handling inbound/outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires strong communication, 6 months of customer service experience, and the ability to type 25 WPM.