Remote Customer Service Supervisor – Health Plans

Cambia Health Solutions, Inc.; Arkansas; Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

401(k) Match

Parental Leave

Wellness programs

Employee Assistance Fund

Commuting benefits

Job summary

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams and drive service excellence. You will coach staff, monitor performance, and manage escalations to ensure member and provider satisfaction while meeting compliance standards.

The role offers work-from-home options across multiple states, with focus on developing people, improving service quality, and cross-serving of relevant products to support a person-focused health care system.

Qualifications

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through in-the-moment coaching, one-on-one conversations, and team meetings.
• Monitor individual and team performance to ensure production, customer satisfaction, quality, call accuracy, and cross-serve goals are met in accordance with department standards, medical policy, guidelines, and company timelines.
• Coach and develop employees, oversee training, assess development needs, complete performance reviews, and manage hiring, counseling, retention, and other people-management responsibilities.
• Act as a resource for staff and partners, escalate issues appropriately, collaborate across departments to remove barriers, and demonstrate servant leadership by handling escalated member or provider calls through closure.
• Identify and implement continuous improvement opportunities and lead special, division, or process-improvement projects that may require data tracking, analysis, and presentations to departmental leadership.

Skills

Call center leadership

Analytical skills

Leadership/Coaching

Communication skills

AI tools experience

Education

Bachelor's degree

Job description

Cambia Health Solutions, Inc. is seeking a Customer Service Supervisor to lead high-volume call center teams and drive service excellence. You will coach staff, monitor performance, and manage escalations to ensure member and provider satisfaction while meeting compliance standards.

The role offers work-from-home options across multiple states, with focus on developing people, improving service quality, and cross-serving of relevant products to support a person-focused health care system.