Remote Customer Service Supervisor | Team Leader

Cambia Health Solutions, Inc.; Idaho; Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Market-leading 401(k) with company 2

Medical, dental and vision coverage

Annual paid time off and 10 holidays

Up to 12 weeks parental leave

Work from home options

Job summary

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead and coach call center teams across multiple states, including Idaho, with remote work options. You will drive first-contact resolution, education, and cross-serving of products to enhance member experiences.

The role emphasizes people leadership, coaching, performance management, and continuous improvement in a fast-paced health care environment.

Qualifications

• Experience leading high-volume customer service teams.
• Ability to manage performance while maintaining service excellence.
• Strong communication across levels and teams.

Responsibilities

• Lead call center teams serving health plan members and providers.
• Coach employees toward excellent customer interactions and first-contact resolution.
• Support education and cross-serving of relevant products.
• Monitor performance and ensure goals for production, quality, and customer satisfaction.
• Develop, train, coach, and lead a team; handle hiring and retention responsibilities.
• Participate in audits and process improvements with data tracking and reporting.

Skills

Team leadership

Performance monitoring

Coaching

Customer service excellence

Education

Bachelor's degree

Job description

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead and coach call center teams across multiple states, including Idaho, with remote work options. You will drive first-contact resolution, education, and cross-serving of products to enhance member experiences.

The role emphasizes people leadership, coaching, performance management, and continuous improvement in a fast-paced health care environment.