Remote Customer Service Supervisor (Healthcare)

Cambia Health Solutions, Inc.; Renton (WA); Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) match

Parental leave

Wellness programs

Job summary

Join Cambia Health Solutions, Inc. as a Customer Service Supervisor, leading high-volume call center teams across locations while coaching and developing staff to deliver excellent member and provider interactions.

You will drive performance, quality, and service standards, collaborate with cross-functional groups, and participate in compliance activities and continuous improvement initiatives.

Qualifications

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through in-the-moment coaching, one-on-one conversations, and team meetings.
• Monitor individual and team performance to ensure production, customer satisfaction, quality, call accuracy, and cross-serve goals are met in accordance with department standards, medical policy, guidelines, and company timelines.
• Coach and develop employees, oversee training, assess development needs, complete performance reviews, and manage hiring, counseling, retention, and other people-management responsibilities.
• Act as a resource for staff and partners, elevate issues appropriately, collaborate across departments to remove barriers, and demonstrate servant leadership by handling escalated member or provider calls through closure.
• Help develop productivity and quality standards, participate in compliance audits, report findings, and ensure team participation in MTM, URAC, and other compliance requirements.
• Identify and implement continuous improvement opportunities and lead special, division, or process-improvement projects that may require data tracking, analysis, and presentations to departmental leadership.
• Participate on project teams by recommending solutions and translating business requirements, schedules, and communications. As a member of our strong leadership community, provide direction, engage the team toward common goals, and create a positive experience that helps people flourish.

Skills

High-volume call center

Leadership experience

People management

Customer service excellence

Analytical skills

Remote team leadership

Knowledge of insurance

Education

Bachelor's degree

Job description

Join Cambia Health Solutions, Inc. as a Customer Service Supervisor, leading high-volume call center teams across locations while coaching and developing staff to deliver excellent member and provider interactions.

You will drive performance, quality, and service standards, collaborate with cross-functional groups, and participate in compliance activities and continuous improvement initiatives.