Remote Customer Service Supervisor | Lead High-Volume Teams

Cambia Health Solutions, Inc.; Minnesota; Remote; USD 68,000 - 87,000; Full time

Benefits offered by this job

Remote work options

Competitive benefits

Job summary

Cambia Health Solutions, Inc. seeks a Customer Service Supervisor to lead a high-volume call center serving members and providers, coach staff toward excellent interactions, and support first-contact resolution and cross-serving of products.

As a people leader, you will develop teams, manage performance, and collaborate across departments to remove barriers and improve service quality. We offer work-from-home options for many roles and a strong benefits package.

Qualifications

• Bachelor’s degree.
• Three years of experience in a production environment, preferably in the health care industry.
• Demonstrated leadership or supervisory experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Assign and prioritize work, set goals, coordinate daily team activities, and communicate regularly through coaching and team meetings.
• Monitor performance to meet production, customer satisfaction, quality, and timelines.
• Coach and develop employees, oversee training, and manage hiring and retention.
• Escalate issues appropriately and collaborate across departments to remove barriers.
• Develop productivity and quality standards and participate in audits and compliance.
• Identify improvement opportunities and lead projects with data analysis and reporting.
• Participate on project teams, provide direction, and foster a positive team experience.

Skills

Leadership

High-volume calls

Insurance knowledge

Analytical skills

AI tools

Team development

Communication

Education

Bachelor’s degree

Job description

Cambia Health Solutions, Inc. seeks a Customer Service Supervisor to lead a high-volume call center serving members and providers, coach staff toward excellent interactions, and support first-contact resolution and cross-serving of products.

As a people leader, you will develop teams, manage performance, and collaborate across departments to remove barriers and improve service quality. We offer work-from-home options for many roles and a strong benefits package.