Remote Customer Service Supervisor – Health Plan Team

Cambia Health Solutions, Inc.; North Dakota; Remoto; USD 68.000 - 87.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) with company match

Health/dental/vision coverage

HSA contribution

Paid time off + holidays

Parental leave

Remote work option

Resumo da vaga

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead and develop a distributed call center team. The role emphasizes coaching, performance management, and cross-coverage of services for members and providers.

You’ll drive first-contact resolution and maintain high service standards in a flexible, remote-enabled environment. The position requires leadership experience in a busy call center, a bachelor’s degree, and a commitment to compassionate, person-focused care.

Qualificações

• Bachelor’s degree required.
• Experience in a high-volume call center with performance management.
• Ability to lead teams across locations or remotely and drive service excellence.
• Strong verbal and written communication across all levels of the organization.

Responsabilidades

• Lead call center teams serving health plan members and providers.
• Coach employees toward excellent customer interactions and first-contact resolution.
• Monitor performance and ensure production, quality, and customer satisfaction goals.
• Develop productivity and quality standards and participate in audits and compliance.

Conhecimentos

Call center experience

People leadership

High-volume workloads

Formação

Bachelor’s degree

Descrição da vaga

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead and develop a distributed call center team. The role emphasizes coaching, performance management, and cross-coverage of services for members and providers.

You’ll drive first-contact resolution and maintain high service standards in a flexible, remote-enabled environment. The position requires leadership experience in a busy call center, a bachelor’s degree, and a commitment to compassionate, person-focused care.