Remote Healthcare Customer Care Specialist

Harte Hanks; Salem (NH); Remote; USD 21.000 - 34.000; Vollzeit

Benefits dieser Stelle

Remote work

Growth opportunities

Excellent benefits

Tuition reimbursement

Zusammenfassung

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative and Customer Care Supervisor to provide remote support for Healthcare clients. You will respond with empathy and help customers, documenting call activities and resolving issues across systems.

The role requires 1+ year of call center experience, strong English communication, and comfort with flexible shifts including evenings and holidays.

Qualifikationen

• 1 year or more call center experience preferred.
• High school diploma or equivalent.
• Ability to communicate through verbal and written English.
• Knowledge of medical or Medicare terminology helpful.
• Personal Windows 11 Operating System required with webcam and USB headset.

Aufgaben

• Document outbound call attempts and results.
• Work closely with internal and external Consumer Customers.
• Provide strong customer service and accurate data entry.
• Willingness to work flexible shifts including holidays, weekends, and evenings.

Kenntnisse

Customer service

Data entry

Technical troubleshooting

English literacy

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative and Customer Care Supervisor to provide remote support for Healthcare clients. You will respond with empathy and help customers, documenting call activities and resolving issues across systems.

The role requires 1+ year of call center experience, strong English communication, and comfort with flexible shifts including evenings and holidays.