Remote Healthcare Call Center Pro | Member Support

VXI Global Solutions; Raleigh (NC); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Full health insurance (medical, dental

Vision plans

Career growth opportunities

Inclusive workplace

Job summary

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients. You will handle inquiries across Medicare, billing, and member services while maintaining privacy and HIPAA compliance.

The role emphasizes accurate documentation, professional communication, and adherence to healthcare terminology with a focus on quality service and efficiency in a remote environment.

Qualifications

• Minimum of two (2) years of customer service or healthcare member-interaction experience.
• Previous call center experience and/or prior experience in the health insurance industry (preferred).
• High School Diploma or GED required.

Responsibilities

• Manage inquiries in areas such as Member Services, Medicare, and Billing.
• Document all member interactions accurately and follow established procedures.
• Explain plan benefits, provider networks, and coverage policies to members.

Skills

Written communication

Verbal communication

Analytical thinking

Problem solving

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM

EMR/EHR

Ticketing systems

Job description

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers, and patients. You will handle inquiries across Medicare, billing, and member services while maintaining privacy and HIPAA compliance.

The role emphasizes accurate documentation, professional communication, and adherence to healthcare terminology with a focus on quality service and efficiency in a remote environment.