Remote Healthcare Billing & Support Specialist

State Collection Service, Inc.; Iowa; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join a fast-growing team. You will handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a high-tech, team-driven environment.

The role requires flexibility in scheduling, including evenings and Saturdays, with a strong focus on accurate billing support and regulatory compliance. Remote workers must reside in the United States.

Qualifications

• 1+ years’ experience in call center or customer service handling public daily duties.
• Knowledge of medical terminology, patient billing, healthcare insurance preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organizational skills; ability to multitask across tasks.
• Flexible scheduling, including evenings and Saturdays as required.
• Team-oriented with ability to cooperate in a group setting.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues.
• Responds to information requests by patient/account holders professionally.
• Acts to gain payment or payment arrangements for the client.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client inquiries as needed.
• Enters and monitors payment arrangements.
• Adheres to FDCPA, FCRA, HIPAA and other applicable laws.

Skills

Call center

Customer service

Multitasking

Team player

Job description

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join a fast-growing team. You will handle inbound and outbound calls, resolving questions about insurance, financial assistance, and processing payments in a high-tech, team-driven environment.

The role requires flexibility in scheduling, including evenings and Saturdays, with a strong focus on accurate billing support and regulatory compliance. Remote workers must reside in the United States.