Remote Healthcare Customer Service Specialist

State Collection Service, Inc.; Butlerville (IN); À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision, Life and Di s

401K w/employer match

HSA/FSA

Résumé du poste

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing team. You will handle inbound and outbound calls, resolve questions about insurance, billing, and payments, in a high-tech environment.

This role is remote, fast-paced, and team-based. Qualifications include 1+ years in a call center or customer service, knowledge of medical terminology, patient billing or healthcare administration preferred, and the ability to work evenings and

Qualifications

• 1+ years’ experience in a call center or customer service function
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work in a fast-paced, deadline-oriented environment
• Strong organization skills with ability to multitask
• Willingness to work evenings and Saturdays as required
• Bilingual candidates will provide additional support for bilingual calls

Responsabilités

• Make and answer calls in the name of the client to resolve billing and payment issues
• Respond to requests for information in a professional manner
• Work to obtain payment or arrange payment on behalf of the client
• Follow client-specific protocols and policies
• Investigate and respond to client inquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA and other applicable laws

Connaissances

Call center experience

Customer service

Medical terminology

Healthcare billing

Healthcare insurance

Bilingual

Description du poste

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing team. You will handle inbound and outbound calls, resolve questions about insurance, billing, and payments, in a high-tech environment.

This role is remote, fast-paced, and team-based. Qualifications include 1+ years in a call center or customer service, knowledge of medical terminology, patient billing or healthcare administration preferred, and the ability to work evenings and