Remote Health Care Support Specialist

State Collection Service, Inc.; Kansas; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K w/employer match

HSA/Flexible spending accounts

Paid holidays

Wellness programs

Job summary

State Collection Service, Inc. is seeking a Health Care Customer Service Representative for a remote position.

You will handle inbound and outbound calls to resolve billing, payments, and questions about insurance and financial assistance while adhering to client protocols. Ideal candidates have 1+ year of public-facing customer service experience and familiarity with medical terms, billing, and healthcare administration.

Qualifications

• 1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Bilingual candidates will provide additional support for bilingual calls
• The minimum internet speed requirements for remote work are as follows
• Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties

Job description

State Collection Service, Inc. is seeking a Health Care Customer Service Representative for a remote position.

You will handle inbound and outbound calls to resolve billing, payments, and questions about insurance and financial assistance while adhering to client protocols. Ideal candidates have 1+ year of public-facing customer service experience and familiarity with medical terms, billing, and healthcare administration.