Remote Healthcare Billing & Support Specialist

State Collection Service, Inc.; Lake Michigan Beach (MI); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Remote work

Job summary

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to join our fast-growing team. You will handle inbound and outbound calls in a high-tech environment, resolving questions about insurance, financial assistance, and processing payments.

The role is challenging but rewarding, fast-paced, and performed in a team setting. Veterans and military spouses are encouraged to apply.

Qualifications

• Experience in handling inbound and outbound calls in a healthcare or financial services environment.
• Ability to resolve questions about insurance, financial assistance, and payments.
• Professional communication and problem-solving skills.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues.
• Responds to requests for information from patients or account holders in a professional, thorough manner.
• Attempts to obtain payment or arrange payment on behalf of the client as appropriate.
• Follows client-specific protocols and policies when carrying out duties.
• Investigates and responds to client enquiries as needed.

Skills

Customer service

Call handling

Communication

Job description

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to join our fast-growing team. You will handle inbound and outbound calls in a high-tech environment, resolving questions about insurance, financial assistance, and processing payments.

The role is challenging but rewarding, fast-paced, and performed in a team setting. Veterans and military spouses are encouraged to apply.