Remote Health Care Support Specialist

State Collection Service, Inc.; Eagle (ID); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with employer match

HSA/FSA

Paid time off starting at 90 days

Profit sharing

Holidays: 7 days

Family friendly events

Wellness programs/gym reimbursement

Equipment provided

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-paced team. You will handle inbound and outbound calls, resolve billing questions, explain insurance details, and process payments in a high-tech environment.

This position offers a supportive team setting and opportunities for growth. Candidates should have at least 1 year in a call center or customer service role, basic medical terminology knowledge, and willingness to work evenings

Qualifications

• 1+ year in a call center or customer service role handling the public.
• Knowledge of medical terminology and patient billing preferred.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Explain insurance details and assist with financial assistance queries.
• Enter and monitor payment arrangements and follow client protocols.
• Respond to client inquiries in a professional, thorough manner.

Skills

Call Center Experience

Customer Service

Medical Terminology

Billing & Payments

Bilingual (optional)

Team Player

Job description

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-paced team. You will handle inbound and outbound calls, resolve billing questions, explain insurance details, and process payments in a high-tech environment.

This position offers a supportive team setting and opportunities for growth. Candidates should have at least 1 year in a call center or customer service role, basic medical terminology knowledge, and willingness to work evenings