Remote Health Care Billing & Support Specialist

State Collection Service, Inc.; Tennessee; Remote; USD 21,000 - 30,000; Full time

Job summary

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to join our fast-growing team. You will handle inbound and outbound calls, resolve questions about insurance, financial assistance, and processing payments in a high-tech environment.

The role emphasizes customer service, accuracy, and adherence to client-specific policies, offering a challenging, rewarding experience in a collaborative setting with a focus on payer workflows.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed

Job description

State Collection Service, Inc. is seeking a Remote Health Care Customer Service Representative to join our fast-growing team. You will handle inbound and outbound calls, resolve questions about insurance, financial assistance, and processing payments in a high-tech environment.

The role emphasizes customer service, accuracy, and adherence to client-specific policies, offering a challenging, rewarding experience in a collaborative setting with a focus on payer workflows.