Remote Healthcare Billing & Customer Support Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Georgia; Remote; USD 32,000 - 42,000; Full time

Job summary

RevCycle, Inc. is expanding its customer service team to handle patient billing inquiries, payments, and insurance questions. Roles may be remote or in-office, with emphasis on accuracy, empathetic communication, and KPI achievement.

Ideal candidates have experience in healthcare customer service, proficiency with billing concepts, and the ability to work across multiple systems while maintaining privacy and compliance. EPIC is preferred but not required, and on-time performance is essential.

Qualifications

• High school diploma or equivalent required
• Prior call center experience preferred
• Healthcare billing/insurance knowledge preferred

Responsibilities

• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Make outbound calls and take inbound calls from patients to resolve balances on accounts
• Explain and resolve billing questions including deductibles, co-pays, and denials
• Advise on payment options and potential assistance programs within client guidelines
• Navigate multiple computer systems and document actions accurately

Skills

Call center

Healthcare CS

EPIC experience

Communication

Typing speed

Education

High School Diploma

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. is expanding its customer service team to handle patient billing inquiries, payments, and insurance questions. Roles may be remote or in-office, with emphasis on accuracy, empathetic communication, and KPI achievement.

Ideal candidates have experience in healthcare customer service, proficiency with billing concepts, and the ability to work across multiple systems while maintaining privacy and compliance. EPIC is preferred but not required, and on-time performance is essential.