Remote Guest Experience Specialist - Client Services

Travelwithsan; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Onboarding and training

Professional development

Continuing education opportunities

Access to online systems

Supportive team environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position offers onboarding, ongoing training, professional development, access to online systems, and a supportive team environment.

Qualifications

• Clear communication and interpersonal skills.
• Strong customer-service mindset.
• Detail-oriented and well organized.
• Proficient with online research and email platforms.
• Experience in guest service is helpful but not required.

Responsibilities

• Understand client needs and preferences.
• Research accommodations, activities, transportation, and services.
• Assist with reservations and coordination.
• Provide confirmations and updates.
• Review details for accuracy.
• Handle modifications and special requests.
• Maintain organized client records.
• Follow up on pending requests and arrangements.
• Communicate with service providers for additional help.
• Answer questions and offer solutions throughout the client journey.
• Maintain a high standard of professional service.

Skills

Communication skills

Customer-service mindset

Organization

Online research

Multitasking

Email & digital platforms

Problem solving

Experience in guest service

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position offers onboarding, ongoing training, professional development, access to online systems, and a supportive team environment.