Remote Guest Experience Specialist

Travelwithsan; Chattanooga (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Onboarding and training

Ongoing professional development

Access to online systems and resources

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position is ideal for someone who enjoys working with people and takes pride in attentive, professional service.

Qualifications

• Clear and effective communication with clients is essential.
• Strong customer-service mindset and professionalism.
• Attention to detail in coordinating plans and reservations.
• Comfortable researching information online to meet client needs.
• Ability to manage multiple requests and priorities with accuracy.
• Proficiency with email and digital platforms for updates and confirmations.
• Strong problem-solving and follow-up abilities.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information to clients.
• Review important details for accuracy and completeness.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Customer service mindset

Attention to detail

Research information online

Multitasking

Email and digital tools

Problem solving

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position is ideal for someone who enjoys working with people and takes pride in attentive, professional service.