Remote Guest Experience Concierge

Travelwithsan; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work environment

Onboarding and training

Professional development

Access to online systems

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive experience.

This fully remote position offers onboarding, ongoing development, and access to online systems, with a collaborative team and a focus on high-quality, attentive service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Proficient with email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Customer service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences
• Research accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review details for accuracy
• Follow up on pending requests and arrangements
• Maintain organized client information and records
• Coordinate with service providers as needed
• Address questions and provide solutions throughout the client experience
• Maintain high standards of professional service

Skills

Excellent communication

Customer-service mindset

Organizational skills

Online research

Multitasking

Email/digital platforms

Problem-solving

Service experience helpful

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive experience.

This fully remote position offers onboarding, ongoing development, and access to online systems, with a collaborative team and a focus on high-quality, attentive service.