Remote Guest Experience Specialist for Service & Planning

Travelwithsan; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Ongoing professional development

Access to professional resources and,

Continuing education opportunities

Supportive team environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

Ideal candidates enjoy working with people and delivering attentive, professional service. This fully remote position includes onboarding, training, and ongoing professional development within a supportive team

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer-service

Organization

Research online

Multitasking

Email tools

Problem solving

Prior guest-service experience helpful

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

Ideal candidates enjoy working with people and delivering attentive, professional service. This fully remote position includes onboarding, training, and ongoing professional development within a supportive team