Remote Guest Experience Specialist

Travelwithsan; San Francisco (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Online systems access

Job summary

Travelwithsan is looking for a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position is ideal for someone who enjoys helping people and takes pride in providing attentive and professional service, with onboarding and ongoing training available.

Qualifications

• Clear communication with clients to understand needs and preferences
• Strong focus on customer service and follow-up
• Excellent organization and attention to detail
• Ability to research accommodations, activities, transport, and related services
• Proficient with email and digital platforms
• Able to manage multiple requests and priorities

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Excellent communication

Customer-service mindset

Organization and detail

Research online

Multitasking

Email proficiency

Problem solving

Job description

Travelwithsan is looking for a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and reliable follow-up.

This fully remote position is ideal for someone who enjoys helping people and takes pride in providing attentive and professional service, with onboarding and ongoing training available.