Remote Guest Experience & Reservations Specialist

Travelwithsan; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to professional resources and在线

Continuing education opportunities

Supportive team environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive experience.

Ideal candidates enjoy working with people, provide attentive service, and are comfortable researching information online and coordinating multiple arrangements in a fully remote environment.

Qualifications

• Strong communication and interpersonal skills.
• Customer-service mindset.
• Organized with attention to detail.
• Able to research information online.
• Capable of handling multiple requests.
• Proficient with email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Experience in hospitality or reservations is a plus.

Responsibilities

• Communicate with clients to understand needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email tools

Problem solving

Hospitality exp

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive experience.

Ideal candidates enjoy working with people, provide attentive service, and are comfortable researching information online and coordinating multiple arrangements in a fully remote environment.