Remote Guest Experience Specialist — Reservations & Service

Travelwithsan; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on clear communication, careful coordination, and dependable follow-up in a fully remote environment.

You will research accommodations and transportation, assist with reservations, provide confirmations, and maintain organized client records while delivering professional and responsive service to travelers.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email skills

Problem solving

Hospitality

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role centers on clear communication, careful coordination, and dependable follow-up in a fully remote environment.

You will research accommodations and transportation, assist with reservations, provide confirmations, and maintain organized client records while delivering professional and responsive service to travelers.