Remote Guest Experience Architect

Travelwithsan; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will communicate clearly, coordinate carefully, and follow up reliably to ensure a positive client experience.

This fully remote role is ideal for someone who enjoys working with people, staying organized, and delivering attentive, professional service across multiple online platforms.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email platforms

Problem solving

Hospitality experience

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will communicate clearly, coordinate carefully, and follow up reliably to ensure a positive client experience.

This fully remote role is ideal for someone who enjoys working with people, staying organized, and delivering attentive, professional service across multiple online platforms.