Remote Guest Experience Concierge

Travelwithsan; Madison (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to online systems and resources

Continuing education opportunities

Supportive team environment

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

Ideal candidates enjoy working with people and delivering attentive, professional service. The position offers a fully remote work environment with onboarding, ongoing development, and access to online systems and

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer-service mindset expected.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous guest-service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication skills

Customer service

Organization

Online research

Multi-tasking

Email/digital tools

Problem solving

Guest-service experience (nice to have

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role emphasizes clear communication, careful coordination, and dependable follow-up to ensure a positive client experience.

Ideal candidates enjoy working with people and delivering attentive, professional service. The position offers a fully remote work environment with onboarding, ongoing development, and access to online systems and