Remote Guest Experience Concierge

Travelwithsan; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests, delivering a positive experience through clear communication and dependable follow-up.

The role involves researching accommodations, activities, transportation, coordinating reservations, providing confirmations and updates, reviewing details for accuracy, handling special requests, keeping organized client records, and addressing client

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Organization

Attention to detail

Online research

Multi-tasking

Email/digital platforms

Problem-solving

Reservations/guest-service experience

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests, delivering a positive experience through clear communication and dependable follow-up.

The role involves researching accommodations, activities, transportation, coordinating reservations, providing confirmations and updates, reviewing details for accuracy, handling special requests, keeping organized client records, and addressing client