Remote Guest Experience Concierge

Travelwithsan; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Professional development

Online resources

Continuing education

Supportive team

Job summary

Travelwithsan is seeking a Guest Experience Specialist to plan details, handle reservations, answer questions, and coordinate services. You will ensure a positive client journey through proactive communication and precise follow-up, working remotely with a friendly, service-oriented approach.

The role emphasizes researching options, coordinating multiple requests, and maintaining accurate client records while delivering professional service across the board.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Skills

Communication

Customer service

Organization

Online research

Multitasking

Email skills

Problem solving

Hospitality experience

Job description

Travelwithsan is seeking a Guest Experience Specialist to plan details, handle reservations, answer questions, and coordinate services. You will ensure a positive client journey through proactive communication and precise follow-up, working remotely with a friendly, service-oriented approach.

The role emphasizes researching options, coordinating multiple requests, and maintaining accurate client records while delivering professional service across the board.