Remote Guest Experience Concierge

Travelwithsan; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding

Ongoing professional development

Access to online resources

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position suits someone who enjoys working with people and takes pride in attentive and professional service. You will research options, confirm arrangements, and maintain organized client records

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Online research

Multi-tasking

Email/digital platforms

Problem solving

Experience in hospitality (helpful)

Tools

CRM systems

Email platforms

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The role focuses on delivering a positive experience through clear communication, careful coordination, and dependable follow-up.

This fully remote position suits someone who enjoys working with people and takes pride in attentive and professional service. You will research options, confirm arrangements, and maintain organized client records