Remote Guest Experience Specialist

Travelwithsan; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Comprehensive onboarding

Ongoing training

Professional development

Access to online systems

Job summary

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This role is ideal for someone who enjoys working with people and takes pride in attentive, professional service. Key responsibilities include communicating with clients to understand needs, researching accommodations,

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Comfortable using email and digital platforms.
• Strong problem-solving and follow-up abilities.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Customer service

Organization

Research online

Multitasking

Email platforms

Problem solving

Job description

Travelwithsan is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This role is ideal for someone who enjoys working with people and takes pride in attentive, professional service. Key responsibilities include communicating with clients to understand needs, researching accommodations,