Remote Global Provider Operations Manager

Sharecare; Lansing (MI); Remote; USD 120,000 - 180,000; Full time

Job summary

Sharecare is seeking a seasoned Manager of Global Operations to drive consistent, timely, and high-quality work across global partners. The role focuses on engagement, process optimization, and profitability while aligning with Sharecare’s mission and leadership.

You will collaborate with senior leaders to implement scalable processes for an exemplary member experience. The position emphasizes global partner management, training, and performance measurement, with responsibilities spanning

Qualifications

• Senior operations leadership experience and ability to influence global teams.
• Experience in coordinating multi-stakeholder programs and projects.
• Strong business acumen and data-driven decision making.

Responsibilities

• Support Sales and Customer Service activities with client workups and meetings.
• Assist in global client transitions and cross-border onboarding.
• Monitor and improve partner productivity and quality with action plans.
• Oversee SOP documentation and training for global accounts.
• Lead communications across global partners and internal teams.

Skills

Team oriented

Strong communication

Analytical skills

Strategic thinking

Tools

Power BI

Microsoft Excel

Outlook

PowerPoint

Word

Job description

Sharecare is seeking a seasoned Manager of Global Operations to drive consistent, timely, and high-quality work across global partners. The role focuses on engagement, process optimization, and profitability while aligning with Sharecare’s mission and leadership.

You will collaborate with senior leaders to implement scalable processes for an exemplary member experience. The position emphasizes global partner management, training, and performance measurement, with responsibilities spanning