Remote Global Provider Operations Manager

Sharecare; Lincoln (NE); Remote; USD 120,000 - 190,000; Full time

Job summary

Sharecare is seeking a Manager of Global Operations to lead cross-functional teams, ensuring timely, professional delivery of global programs with a focus on partner engagement, process discipline, and profitability. The role partners with leadership to implement scalable processes that elevate member experience and performance.

This senior-level position requires strong communication, analytical, and negotiation skills, with a strategic mindset for managing global accounts and driving cost

Qualifications

• 7-10 years of proven success in a manager/director role.
• Extremely team oriented with strong leadership.
• Superior communication and customer service skills.

Responsibilities

• Lead global operations and partner with cross-functional teams to meet goals.
• Respond to and resolve escalated client issues and optimize processes.
• Collaborate with the Director Provider Global Ops to set goals for productivity and quality.
• Develop and implement action plans and training for continuous improvement.
• Manage SOP documentation for all global accounts and ensure compliance.

Skills

Team leadership

Advanced Excel

Analytical skills

Communication

Negotiation

Problem solving

Tools

Power BI

Excel

Microsoft Office

Job description

Sharecare is seeking a Manager of Global Operations to lead cross-functional teams, ensuring timely, professional delivery of global programs with a focus on partner engagement, process discipline, and profitability. The role partners with leadership to implement scalable processes that elevate member experience and performance.

This senior-level position requires strong communication, analytical, and negotiation skills, with a strategic mindset for managing global accounts and driving cost