Remote Global Operations Manager – Partner & Performance

Sharecare; Madison (WI); Remote; USD 110,000 - 150,000; Full time

Job summary

Sharecare is seeking a Manager of Global Operations to lead cross‑functional global programs, ensure timely delivery, and drive profitability. You will work with partners worldwide to optimize performance, quality, and member experience, while aligning with corporate goals.

The role emphasizes relationship development, process standardization, and effective training across regions, with a focus on data-driven decision making and KPI delivery.

Qualifications

• Minimum of 7-10 years proven success in manager or director level role.
• Extremely team oriented.
• High proficiency in Microsoft suite of products Outlook, Word, Powerpoint and Excel including development of pivot tables to analyze data
• Effectively utilizes Power BI reports to manage Global partners
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner

Responsibilities

• Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings
• Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners
• Respond to and resolve escalated Client/Requester issues
• Support Inventory Management initiatives
• Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners
• Quality Control – Perform Analysis and Administer Actions Plans and Training.
• Queue Management – Perform Analysis and Administer Corrective Actions/Training
• Provide Training Support to Global Partners both in country and virtually
• Analysis of endangered accounts and creation of action plans to address problems/account feedback

Skills

Team oriented

Superior communication

Customer service

Analytical skills

Problem solving

Negotiation skills

Confidential handling

Tools

Excel pivot tables

Power BI

Outlook

Word

PowerPoint

Job description

Sharecare is seeking a Manager of Global Operations to lead cross‑functional global programs, ensure timely delivery, and drive profitability. You will work with partners worldwide to optimize performance, quality, and member experience, while aligning with corporate goals.

The role emphasizes relationship development, process standardization, and effective training across regions, with a focus on data-driven decision making and KPI delivery.