Remote Global Operations Manager – Partner Excellence

Sharecare; Trenton (NJ); Remote; USD 120,000 - 190,000; Full time

Job summary

Sharecare is seeking a Manager of Global Operations to drive consistent, timely execution of global workflow and partner engagement. You will collaborate with cross-functional leaders to ensure exceptional member experiences and high-quality performance across partners.

The role emphasizes global operational excellence, training, and program governance, with a focus on productivity, quality, and cost optimization in a fully remote environment.

Qualifications

• Minimum of 7-10 years proven success in manager or director level role.
• Extremely team oriented
• High proficiency in Microsoft Office suite including Excel pivot tables to analyze data
• Proficient in Power BI reports to manage Global partners
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner

Responsibilities

• Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings
• Support the identification and transition of existing Onshore clients to Global clients
• Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners
• Respond to and resolve escalated Client/Requester issues
• Support Inventory Management initiatives
• Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners
• Quality Control – Perform Analysis and Administer Actions Plans and Training
• Queue Management – Perform Analysis and Administer Corrective Actions/Training
• Provide Training Support to Global Partners both in country and virtually
• Analysis of endangered accounts and creation of action plans to address problems/account feedback
• Chase Activities
• Monitor, manage and establish new additions
• Communicate effectively to all CHASE team members
• Complete Chase Activities ahead of Deadlines.
• Ensure Global Partners have adequate Credentials to match inventory and production plans. If not adequate, work to resolve with client, CS, Ops teams
• Support Technical events that occur.
• Manage and Support SOP Documentation for all Global Accounts

Skills

Team oriented

Communication

Customer service

Negotiation

Attention to detail

Analytical skills

Problem solving

Multitasking

Confidentiality

Leadership

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel (Pivot tables)

Power BI

Job description

Sharecare is seeking a Manager of Global Operations to drive consistent, timely execution of global workflow and partner engagement. You will collaborate with cross-functional leaders to ensure exceptional member experiences and high-quality performance across partners.

The role emphasizes global operational excellence, training, and program governance, with a focus on productivity, quality, and cost optimization in a fully remote environment.