Remote Global Provider Operations Manager

Sharecare; Hagåtña (GU); Remote; USD 120,000 - 150,000; Full time

Job summary

Sharecare seeks a seasoned Manager of Global Operations to lead global partner engagement, drive operational efficiency and ensure high-quality, timely services across regions. You will collaborate with leaders to implement scalable processes and maintain P&L profitability while focusing on customer satisfaction and strategic growth.

You will oversee global account support, training, and SOP documentation, while mentoring teams to meet deadlines and standards in a fast-paced environment.

Qualifications

• 7-10 years in a manager/director role.
• Strong leadership and teamwork orientation.
• Proficient in MS Office and Power BI.
• Excellent communication and customer service skills.

Responsibilities

• Support global account management and client reviews.
• Drive global operational efficiency and KPIs.
• Lead cross-functional teams to ensure timely, quality delivery.
• Develop and manage SOPs and training for global accounts.
• Collaborate with senior leadership to align with company goals.

Skills

Leadership

Team orientation

Power BI

Excel pivot tables

Communication

Customer service

Data analysis

Confidential data handling

Tools

Power BI

Microsoft Office

Job description

Sharecare seeks a seasoned Manager of Global Operations to lead global partner engagement, drive operational efficiency and ensure high-quality, timely services across regions. You will collaborate with leaders to implement scalable processes and maintain P&L profitability while focusing on customer satisfaction and strategic growth.

You will oversee global account support, training, and SOP documentation, while mentoring teams to meet deadlines and standards in a fast-paced environment.