Remote Global Biopharma Accounts Director

Norstella; Olympia (WA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

HSA / FSA

Dental & Vision

Life & AD&D

401k match

Disability coverage

Parental leave

Paid time off

Job summary

Norstella is seeking a Global Account Director to grow and maintain Biopharma client partnerships through renewal and expansion. You’ll serve as a trusted advisor for senior leaders and align Citeline’s solutions with each client’s business priorities.

Travel up to 50% and a remote US work arrangement demand strong account leadership, strategic planning, contracting expertise, and collaboration with cross-functional teams. This role emphasizes driving long-term value and high client satisfaction.

Qualifications

• At least 5+ years of experience in similar roles preferred.
• Account leadership experience with stakeholders to drive value.
• Strategic, cross-functional account planning and risk/opportunity management.
• Experience in negotiating contracts in dynamic environments.
• Deep knowledge of the pharmaceutical industry and client communication.
• Strong consultative sales skills, including prospecting and closing.
• Collaborative mindset and ability to work with internal teams.
• Proven high close ratios and ability to drive outcomes.
• A desire to be the best in the team while supporting colleagues.

Responsibilities

• Be accountable to achieve and exceed quarterly and annual sales targets.
• As an expert of your clients, understand their business and leadership.
• Execute an account plan to drive retention, renewal uplift, and new bookings.
• Identify opportunities or risks at strategic and tactical levels.
• Demonstrate deep knowledge of client base to align offerings with needs.
• Full cycle planning with internal teams to drive success.
• Partner with Product management and Client Success to share feedback.
• Document sales activities and forecasts in SFDC weekly.
• Ad hoc duties as assigned.

Skills

Account leadership

Strategic perspective

Contracting skills

Pharma industry knowledge

Consultative sales

Collaboration

High close ratios

Team leadership

Job description

Norstella is seeking a Global Account Director to grow and maintain Biopharma client partnerships through renewal and expansion. You’ll serve as a trusted advisor for senior leaders and align Citeline’s solutions with each client’s business priorities.

Travel up to 50% and a remote US work arrangement demand strong account leadership, strategic planning, contracting expertise, and collaboration with cross-functional teams. This role emphasizes driving long-term value and high client satisfaction.