Remote Global Account Management Leader

Lumivero; Denver (CO); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Full medical coverage with generous公司?

Job summary

Lumivero is seeking a Manager of Account Management to lead the ELC Account Management team and personally manage a strategic book of customer accounts. The role focuses on renewal, migration, conversion, and expansion targets while coaching the team for quota attainment.

The role requires 5+ years in B2B SaaS account management, experience managing a distributed/international team, and proficiency with Salesforce or similar CRM.

Qualifications

• 5+ years in account management, customer success, or renewals within B2B SaaS, including at least 2 years directly managing a team.
• Experience managing a distributed or international team, and willingness to work a schedule that overlaps with ANZ business hours.
• Track record owning renewal and retention targets and coaching reps through escalations and at-risk accounts.
• Comfort working cross functionally with Legal, Implementation, RevOps, and Support to resolve contract and account issues.
• Experience with Salesforce or comparable CRM; experience in higher education, field placement, or clinical education software is a plus.
• Strong written and verbal communication; able to represent the team to senior leadership and to customers directly on escalated issues.

Responsibilities

• Lead, coach, and develop the ELC Account Management team, conducting regular 1:1s, performance reviews, pipeline inspections, and career development conversations.
• Hold each Account Manager accountable for renewal, migration, conversion, expansion, and retention targets while coaching to improve performance
• Personally manage a strategic portfolio of customer accounts, renewals, migrations, and expansion opportunities to achieve an individual quota
• Own overall team quota attainment by monitoring forecast accuracy, pipeline health, account coverage, and pacing toward monthly, quarterly, and annual goals
• Serve as the primary escalation point for complex customer renewals, negotiations, at-risk accounts, and implementation or support issues
• Partner with the Director of Sales to develop territory plans, establish account assignments, optimize capacity, and support hiring decisions
• Work cross-functionally with Customer Success, Implementation, Support, Product, Legal, RevOps, and Solutions Engineering to remove obstacles and deliver successful customer outcomes
• Establish and reinforce best practices for renewal execution, migration planning, conversion strategy, forecasting, CRM hygiene, and customer engagement
• Review account strategies with the team, providing coaching on deal strategy, negotiation, customer risk, and expansion opportunities
• Report team performance, forecast, renewal health, retention metrics, and strategic account updates to the Director of Sales
• Adjust working hours as needed to effectively support ANZ-based team and customers through collaboration and coaching

Skills

Account management

Team leadership

Salesforce

CRM experience

Cross-functional

Tools

Salesforce

Job description

Lumivero is seeking a Manager of Account Management to lead the ELC Account Management team and personally manage a strategic book of customer accounts. The role focuses on renewal, migration, conversion, and expansion targets while coaching the team for quota attainment.

The role requires 5+ years in B2B SaaS account management, experience managing a distributed/international team, and proficiency with Salesforce or similar CRM.