Remote Account Manager: Student Success & Platform Migrations

Lumivero; Denver (CO); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Fully remote in USA

Monthly tech stipend for home office

Travel to conferences/events

Visa sponsorship not available

Job summary

Lumivero is seeking a driven Account Manager to join our Student Success team, supporting institutions using Tevera, Sonia, and Experiential Learning Cloud (ELC). You’ll manage relationships, lead renewals, drive upsell opportunities, and guide customers through migrations and contract conversions to ensure long-term value and partnership success.

You’ll serve as the primary commercial contact for your portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued

Qualifications

• 3+ years in Account Management, Customer Success, or SaaS Sales.
• Demonstrated success managing renewals and upsells.
• Experience managing customer transitions, platform migrations, or contract conversions is strongly preferred.
• Strong communication, negotiation, and stakeholder engagement skills.
• Experience using Salesforce and related sales or customer tools.

Responsibilities

• Serve as the strategic partner for a portfolio of higher education customers using ELC and Sonia.
• Own the customer-facing relationship for migrations and conversions, coordinating timelines with Implementation and Support.
• Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts.
• Maintain accurate renewal, upsell, migration, and conversion forecasts in Salesforce and monitor account health.

Skills

Account Management

Customer Success

SaaS Sales

Renewals

Upsell

Salesforce

Tools

Salesforce

Job description

Lumivero is seeking a driven Account Manager to join our Student Success team, supporting institutions using Tevera, Sonia, and Experiential Learning Cloud (ELC). You’ll manage relationships, lead renewals, drive upsell opportunities, and guide customers through migrations and contract conversions to ensure long-term value and partnership success.

You’ll serve as the primary commercial contact for your portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued