Remote Account Manager, Student Success & Renewals

Lumivero; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote in USA

Home office stipend

Global Lumivero team

Job summary

Lumivero is seeking an Account Manager to join our Student Success team, supporting higher education institutions using Tevera, Sonia, and Experiential Learning Cloud (ELC). You will manage client relationships, drive renewals and upsells, and guide migrations and contract conversions for lasting value.

As the primary commercial contact for your portfolio, you’ll ensure institutions are supported and positioned for continued success with Lumivero, including through platform transitions.

Qualifications

• 3+ years in Account Management, Customer Success, or SaaS Sales.
• Proven success managing renewals and upsells.
• Experience managing customer transitions, platform migrations, or contract conversions is strongly preferred.
• Strong communication, negotiation, and stakeholder engagement skills.
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
• Experience using Salesforce and related sales or customer tools.

Responsibilities

• Serve as the strategic partner for a portfolio of higher education customers using ELC and Sonia.
• Build strong relationships with academic, administrative, and procurement stakeholders.
• Engage proactively to ensure satisfaction, platform adoption, and value realization.
• Own the customer-facing relationship for accounts migrating from Sonia to ELC, coordinating timelines and expectations with Implementation and Support.
• Convert existing customers on Lumivero's legacy ELC contract structure to a subscription-based agreement.
• Identify migration and conversion risk and proactively address to protect retention.
• Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts.
• Identify and close upsell opportunities within the same program.
• Collaborate with Customer Service and Support to align solutions with institutional goals.
• Maintain accurate renewal, upsell, migration, and conversion forecasts in Salesforce.
• Monitor account health and mitigate churn risk, including platform/contract transitions.
• Share customer insights with internal teams to inform product strategy and customer experience.

Skills

Account Management/CS/SaaS sales

Renewals & upsells

Customer transitions / migrations

Communication & negotiation

Cross-functional collaboration

Salesforce tooling

Tools

Salesforce

Job description

Lumivero is seeking an Account Manager to join our Student Success team, supporting higher education institutions using Tevera, Sonia, and Experiential Learning Cloud (ELC). You will manage client relationships, drive renewals and upsells, and guide migrations and contract conversions for lasting value.

As the primary commercial contact for your portfolio, you’ll ensure institutions are supported and positioned for continued success with Lumivero, including through platform transitions.