Manager, Account Management Team

Lumivero; Denver (CO); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Full medical coverage with generous公司?

Job summary

Lumivero is seeking a Manager of Account Management to lead the ELC Account Management team and personally manage a strategic book of customer accounts. The role focuses on renewal, migration, conversion, and expansion targets while coaching the team for quota attainment.

The role requires 5+ years in B2B SaaS account management, experience managing a distributed/international team, and proficiency with Salesforce or similar CRM.

Qualifications

• 5+ years in account management, customer success, or renewals within B2B SaaS, including at least 2 years directly managing a team.
• Experience managing a distributed or international team, and willingness to work a schedule that overlaps with ANZ business hours.
• Track record owning renewal and retention targets and coaching reps through escalations and at-risk accounts.
• Comfort working cross functionally with Legal, Implementation, RevOps, and Support to resolve contract and account issues.
• Experience with Salesforce or comparable CRM; experience in higher education, field placement, or clinical education software is a plus.
• Strong written and verbal communication; able to represent the team to senior leadership and to customers directly on escalated issues.

Responsibilities

• Lead, coach, and develop the ELC Account Management team, conducting regular 1:1s, performance reviews, pipeline inspections, and career development conversations.
• Hold each Account Manager accountable for renewal, migration, conversion, expansion, and retention targets while coaching to improve performance
• Personally manage a strategic portfolio of customer accounts, renewals, migrations, and expansion opportunities to achieve an individual quota
• Own overall team quota attainment by monitoring forecast accuracy, pipeline health, account coverage, and pacing toward monthly, quarterly, and annual goals
• Serve as the primary escalation point for complex customer renewals, negotiations, at-risk accounts, and implementation or support issues
• Partner with the Director of Sales to develop territory plans, establish account assignments, optimize capacity, and support hiring decisions
• Work cross-functionally with Customer Success, Implementation, Support, Product, Legal, RevOps, and Solutions Engineering to remove obstacles and deliver successful customer outcomes
• Establish and reinforce best practices for renewal execution, migration planning, conversion strategy, forecasting, CRM hygiene, and customer engagement
• Review account strategies with the team, providing coaching on deal strategy, negotiation, customer risk, and expansion opportunities
• Report team performance, forecast, renewal health, retention metrics, and strategic account updates to the Director of Sales
• Adjust working hours as needed to effectively support ANZ-based team and customers through collaboration and coaching

Skills

Account management

Team leadership

Salesforce

CRM experience

Cross-functional

Tools

Salesforce

Job description

MANAGER, ACCOUNT MANAGEMENT
Lumivero is the leading provider of qualitative, quantitative, and mixed-method data intelligence solutions. We help organizations increase revenue, improve efficiency, and gain a competitive advantage by extracting actionable information from unstructured data.

MANAGER, ACCOUNT MANAGEMENT
Lumivero is the leading provider of qualitative, quantitative, and mixed-method data intelligence solutions. We help organizations increase revenue, improve efficiency, and gain a competitive advantage by extracting actionable information from unstructured data.
We are passionate about what we do, how we do it, and why we do it. Success will be determined by the quality and character of the people we bring into our organization and the performance they achieve. Come join our global team of talented professionals and work with a company that appreciates and rewards people who make a difference.
Lumivero is hiring a Manager of Account Management to lead the Account Management function within the Experiential Learning Cloud (ELC) Student Success team. This is a player-coach role responsible for both leading the Account Management team and personally managing a strategic book of customer accounts. The Manager will be accountable for achieving individual renewal, migration, conversion, and expansion targets while ensuring the broader AM team delivers against quota through coaching, forecasting, performance management, and operational excellence.
ELC is Lumivero's field placement and clinical education management platform, built on Sonia and Tevera product heritage, serving higher education institutions across the US, EMEA, and ANZ. This role includes direct oversight of an Australia / New Zealand-based Account Manager and requires regular overlap with ANZ business hours.
This role is fully remote.

Key Responsibilities

• Lead, coach, and develop the ELC Account Management team, conducting regular 1:1s, performance reviews, pipeline inspections, and career development conversations
• Hold each Account Manager accountable for achieving individual renewal, migration, conversion, expansion, and retention targets while proactively identifying risks and coaching to improve performance
• Personally manage a strategic portfolio of customer accounts, renewals, Sonia-to-ELC migrations, student-pay to institution-paid conversions, and expansion opportunities to achieve an individual quota
• Own overall team quota attainment by monitoring forecast accuracy, pipeline health, account coverage, and pacing toward monthly, quarterly, and annual goals
• Serve as the primary escalation point for complex customer renewals, commercial negotiations, at-risk accounts, and implementation or support issues
• Partner with the Director of Sales to develop territory plans, establish account assignments, optimize capacity, and support hiring decisions
• Work cross-functionally with Customer Success, Implementation, Support, Product, Legal, RevOps, and Solutions Engineering to remove obstacles and deliver successful customer outcomes
• Establish and reinforce best practices for renewal execution, migration planning, conversion strategy, forecasting, CRM hygiene, and customer engagement
• Review account strategies with the team on a regular cadence, providing coaching on deal strategy, negotiation, customer risk, and expansion opportunities
• Report team performance, forecast, renewal health, retention metrics, and strategic account updates to the Director of Sales
• Adjust working hours as needed to effectively support the ANZ-based Account Manager and customers through regular collaboration, coaching, and customer engagement

What We're Looking For

• 5+ years in account management, customer success, or renewals within B2B SaaS, including at least 2 years directly managing a team
• Experience managing a distributed or international team, and genuine willingness to work a schedule that regularly includes evening or late-night hours to overlap with an ANZ based team member and customers
• Track record owning renewal and retention targets and coaching reps through escalations and at-risk accounts
• Comfort working cross functionally with Legal, Implementation, RevOps, and Support to resolve contract and account issues
• Experience with Salesforce or comparable CRM; experience in higher education, field placement, or clinical education software is a plus
• Strong written and verbal communication; able to represent the team to senior leadership and to customers directly on escalated issues

Salary

Base Salary: $110,000 - $130,000, depending on qualifications.
This role is eligible to earn commissions. OTE will be shared with finalist candidates.

Benefits

• Full medical coverage with generous company contribution
• Company-paid dental and vision coverage
• Flexible PTO
• Paid new child leave
• Generous 401K match with immediate vesting

Please note that this employer uses an automated AI resume screening tool as part of the application review process. This tool analyzes resumes against job requirements to help identify well-suited candidates based on skills, education, and relevant experience. However, human recruiters and hiring managers remain actively involved throughout the process — they review applications, exercise independent judgment, and make all final shortlisting and hiring decisions.