Remote German-Speaking Customer Service Agent

Wayfair; Olympia (WA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Home-office IT support

Monthly bonus program

Work-from-home stipend

Healthcare

Pension plan

Onboarding and development plans

Access to learning platform

Education reimbursement up to 50% (≈23

Education reimbursement up to 50% (≈23

Job summary

Wayfair in the United States is seeking a Customer Service Agent to work full-time from home in Olympia. The role handles order inquiries, returns, refunds, and shipping issues across multiple systems, providing empathy and first-contact solutions.

A bachelor’s degree and fluency in English and B2 German are required. You’ll communicate via chat, SMS, and email, maintain a customer-first mindset, and collaborate with a digital team.

Qualifications

• Bachelor’s degree is required.
• German at least B2 and fluent English.
• Strong communication and problem-solving skills.
• Stable home internet connection.
• Ability to work independently with a digital team.

Responsibilities

• Assist customers with order inquiries including returns, replacements, refunds, and shipping issues across multiple systems.
• Respond quickly, providing empathy, active listening, and appropriate solutions at first contact.
• Maintain a customer‑first mindset and adapt to evolving customer demands.
• Utilize chat, SMS, and e‑mail support tools to resolve issues.

Skills

German (B2)

English (Fluent)

Communication

Problem solving

Education

Bachelor's degree

Job description

Wayfair in the United States is seeking a Customer Service Agent to work full-time from home in Olympia. The role handles order inquiries, returns, refunds, and shipping issues across multiple systems, providing empathy and first-contact solutions.

A bachelor’s degree and fluency in English and B2 German are required. You’ll communicate via chat, SMS, and email, maintain a customer-first mindset, and collaborate with a digital team.